Refund policy

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed, unfortunately we cannot offer a refund or exchange.

Authenticity Guarantee
Every item is inspected and authenticated before it ships. If an item is ever found to not be authentic, we will provide a full refund.

This guarantee does not cover:

  • Normal wear and tear consistent with the item's listed condition
  • Damage caused by misuse, accidents, or improper care after delivery
  • Items lost or damaged after delivery

Eligibility for Returns
To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received
  • Items must be returned with any original authentication documentation provided

Items not eligible for return (for hygiene reasons):

  • Worn items
  • Gift cards or digital/downloadable products

Proof of Purchase
A valid receipt or proof of purchase is required for all returns.

Partial Refunds
Partial refunds may be granted if:

  • Items are not in original condition, damaged, or missing parts not due to our error
  • Returns are received after 30 days from delivery

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@theroyalclosets.com. We'll arrange a replacement or refund as quickly as possible.

Refund Process
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved.

  • If approved, your refund will be processed to your original payment method within 3–10 business days, depending on your bank.

Late or Missing Refunds:

  • Check your bank or credit card account
  • Contact your card provider — refunds can take time to appear
  • If you've done the above and still haven't received your refund, contact us at support@theroyalclosets.com

Sale Items
Only regular-priced items are eligible for a refund. Sale or discounted items cannot be refunded.

Order Cancellations
We begin processing orders immediately, so changes or cancellations may not always be possible.

  • If your order hasn't shipped yet, we'll do our best to accommodate a cancellation request
  • Once shipped, cancellation is no longer possible, but you may request a return per this policy

Gifts

  • If the item was a gift shipped directly to you, you'll receive a gift credit for its value
  • If the gift was sent to the recipient first, the refund goes to the original purchaser

Returning Your Item
Send returns to:
The Royale Closet
7901 4th St N # 1335
St. Petersburg, FL 33702

  • Customers are responsible for return shipping costs, which are non-refundable
  • We recommend using a trackable shipping service — we cannot guarantee receipt of your returned item

Contact Information:

If you have any questions about our refund and return policy, please contact us by email at support@theroyalclosets.com or phone +17879135861