Shipping policy

Thank you for choosing The Royale Closet!

We're committed to providing a smooth, reliable, and transparent shipping experience. Please review the information below to understand our processing times, delivery methods, and policies.

Shipping Cost
Free standard shipping on all orders (US only), applied automatically at checkout.

Order Processing

  • Orders are processed Monday to Friday, excluding US public holidays.
  • Processing Time: 1–2 business days.
  • Orders placed after 12:00 PM ET will be processed the next business day.
  • You'll receive a confirmation email with tracking details once your order ships.
  • Delays may occur due to payment verification, incomplete addresses, or high seasonal demand — we'll notify you by email if this happens.

Estimated Delivery Times

United States (Domestic)

  • Processing Time: 1–2 Business Days
  • Transit Time: 5–8 Business Days
  • Carrier: USPS / UPS / FedEx

Total Delivery Time = Processing Time + Transit Time. Delivery by a specific date cannot be guaranteed, but we always aim for prompt delivery.

Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear after dispatch.

Change or Cancel an Order
We begin processing orders immediately, so changes or cancellations may not always be possible. If you need to make a change or cancel your order, email us as soon as possible at support@theroyalclosets.com.

  • If your order hasn't shipped yet, we'll do our best to accommodate your request.
  • Once shipped, cancellation is no longer possible, but you may request a return per our Refund & Returns Policy.
  • Approved refunds are issued to your original payment method within 3–10 business days, depending on your bank.

Shipping Issues

Lost or Stolen Packages:
The Royale Closet is not responsible for packages marked as delivered by the carrier. If your package is marked delivered but cannot be found, please contact the shipping carrier directly to file a claim.

Incorrect Address:
Customers are responsible for providing the correct shipping information. The Royale Closet is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@theroyalclosets.com. We'll arrange a replacement or refund as quickly as possible.

Delivery Exceptions
Delivery delays may occur due to severe weather, natural disasters, carrier or logistical issues, or remote/rural delivery locations. We appreciate your patience during these situations.

Address Changes
Address changes cannot be guaranteed after an order is placed. If you need to update your shipping address, contact us immediately — once your order has shipped, rerouting may not be possible.

Undeliverable Packages
Orders returned to us due to an invalid or incomplete address, or failed delivery attempts, may be subject to additional reshipping fees or may be cancelled and refunded.

Holiday Shipping Delays
During peak seasons such as Black Friday, Christmas, and New Year, shipping carriers may experience delays due to high order volumes. We recommend placing orders early to avoid delays.

Payment Methods
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All prices are listed in USD ($).

Product Availability
We make every effort to keep all items in stock. If a product becomes unavailable after your order is placed, we'll notify you and offer an alternative or a full refund.

Questions?

E-Mail: support@theroyalclosets.com
Phone: +17879135861
Support: Get in touch from Monday to Friday: 9:00 AM – 6:00 PM
Address: 7901 4th St N # 1335, St. Petersburg, FL 33702, United States.